We are confident that our products will give you years of trouble free operation

1 My new pool cleaner will not sink

When "new" the sponge wheels on your robot may be quite firm, or even rock hard. Being a "sponge like material", it is pretty hard to get it to sink when completely dry.  Please leave the robot in the pool for 30 mins to allow the sponge wheels to soften up.  If after this time, the wheels are not completely soft, take the following actions.

  • Make sure the robot is up the right way.

  • Turn ON the control box, with either the remote control, or the power button/switch on the control box

  • Bring the robot to the edge of the pool with your hands.

  • The control box will beep 3 times...Then it will beep a fourth time, and the wheels will start to turn.

  • In about 3 seconds , the pump will start....When it starts, push the robot under the water.... The pump will push the robot to the bottom of the pool.

(CARE....The pump is powerful, and if the impeller cover is facing you, you might get wet)

 

Leave the Robot on the FLOOR ONLY MODE for the 1st hour, to ensure the wheels are completely saturated, then feel free to turn on the climb mode.    

 

NOTE:  If your pool is exceptionally dirty, clean the filter bag, before attempting the climb mode.

 

2   Flashing lights on the Control Box 

The control box will flash lights in different combinations, to alert you of a problem with the robot

 

Yellow light flashing

The PCB inside the robot has overheated 

Contact:
service@robo-tek.com.au for support or call 1300 88 66 09


Green light is flashing

- Your Pool Cleaner has stopped due to lack of water - Return the robot to deeper water and restart
- The impeller is broken, remove the impeller cover and inspect impeller (click here to order a new impeller)

-The pump motor is restricted by something either external, or internal

 

Blue and Green lights flashing 

The walking (drive wheel) motors are over loaded
- Check the walking motors, Drive tracks and tacking belts for debris or damage 
- Check the drive shaft cog, and the drive wheels cog for string, leaf matter, or other debris wrapped around them.

- Clear debris or replace parts (see spare parts) 
- Restart the Pool Cleaner
If this occurs again, video the situation and email

service@robo-tek.com.au. or call 1300 88 66 09

 

Yellow and Green lights flashing

The water pump is over loaded 
-Turn the robot off,
- Check impeller for debris, or damage. Clean / replace impeller 
- Clean or replace the filter bag (see spare parts),
- Restart the Pool Cleaner

If this occurs again, email:
service@robo-tek.com.au or call 1300 88 66 09

 

Blue light flashing
The robot is upside down 
- Turn the Pool Cleaner over, 
- Restart using the remote control or power switch
If your robot turns upside down frequently, thoroughly clean the filter bag by placing it in the washing machine, and check the condition of your impeller...  if the robot still turns upside down.
please contact:

service@robo-tek.com.au for support or call 1300 88 66 09

3  My floating cable is tangled

Solution:

Please re-read the instructions written on the user guide, the warranty card, and printed on the front of the Control Box. 

"When the Pool Cleaner has finished it's cycle, disconnect the floating cable from the power supply, and wind it up carefully hand over hand. Place it neatly on the caddy, and store the Pool Cleaner and caddy in a dry well ventilated area". 

 

You can also purchase a cover for the robot and caddy from the spare parts page.

When putting the Pool Cleaner into the water, unroll the floating cable so that it lays flat on the ground, and allow the Pool Cleaner to take whatever lead it needs to clean the pool. Do not throw all the floating cable into the pool unnecessarily.

 

With proper use, and care, the tangle resistant floating cable will remain supple and tangle free. The Pool Cleaner must be removed from the water at the end of each cycle.  If you are leaving it in the water, you will void your warranty, and wearing parts will wear out quicker do to pool chemistry and UV, so please do not do this

4 How to tell what model Pool Cleaner you have...

The Floating cable is permanently fixed to the body of the Robo-Plus, Whereas the floating cable in the Robo-Pro  model can be detached from the robot's body.  Look at the pictures, on the ROBO-SHOP page.

Contact us:  +61 3 9357 5662 (Australia) 1300 88 66 09

Head Office: 6 Lever St Campbellfield VIC 3061
Opening Hours:
Workshop: 9am-2:30pm Monday- Friday or by Appointment
Telephone Support: 9am-8pm AEST  +61 3 9357 5662
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