We are confident that our products will give you years of trouble free operation

1. How do I look after my new pool cleaner

A few simple steps will ensure your Robo-Tek Pool Cleaner rewards you for your investment, long after the warranty expires. 

 

1.    Be sure to remove the Robot from the pool after each use.....

       Why....Because the pool is a harsh environment (even the natural pools)

  • UV smashes through the water, trying to destroy anything in its path, let along the effects of imperfect pool chemistry)  

  • It may seem like a chore, but it will save you money in the long run. 

2. Remove the impeller cover

     Why....Because we want to check for debris around the impeller or impeller shaft. Debris can make its way        down to the pump motor seals, and cause them to eventually leak.   Contact service@robo-tek.com.au for a      "preventative maintenance - seal replacement service" after 500 hours use.

  • We need to turn the robot upside down to cleaner the filter bag, and removing the impeller cover, will allow the robot to sit squarely on its handles

3.  Wash your filter bag after each use....

       Why...Because your Robot relies on suction:

  • To effectively remove debris from the pool

  • To get sufficient traction to climb the walls

  • To generate enough down force, to grip the pool surface, and execute it's turns effectively.

  • Whilst a rinse in a bucket, or a squirt with the hose will work, occasional, give them a thorough clean through the washing machine to restore suction to the original levels. 

4. Disconnect the BLUE floating cable from the control box,

      Why....Because you cannot wind up any cable or hose properly whist it is still connected at bother ends.

  • Wind it up, in large loops, i

  • Store it on the Caddy bracket.

5. Put the robot and caddy away after use.

     Why:  The control box needs to be protected from moisture.

  • Extreme heat will damage the robot, the floating cable and the control box.

  • Think of the robot as a Lawn mower for your pool.  You don't leave your lawn mower on the front lawn waiting for the grass to grow.

2 My new pool cleaner will not sink

When "new" the sponge wheels on your robot may be quite firm, or even rock hard. Being a "sponge like material", it is pretty hard to get it to sink when completely dry.  Please leave the robot in the pool for 30 mins to allow the sponge wheels to soften up.  If after this time, the wheels are not completely soft, take the following actions.

  • Make sure the robot is up the right way.

  • Turn ON the control box, with either the remote control, or the power button/switch on the control box

  • Bring the robot to the edge of the pool with your hands.

  • The control box will beep 3 times...Then it will beep a fourth time, and the wheels will start to turn.

  • In about 3 seconds , the pump will start....When it starts, push the robot under the water.... The pump will push the robot to the bottom of the pool.

(CARE....The pump is powerful, and if the impeller cover is facing you, you might get wet)

 

Leave the Robot on the FLOOR ONLY MODE for the 1st hour, to ensure the wheels are completely saturated, then feel free to turn on the climb mode.    

 

NOTE:  If your pool was exceptionally dirty, clean the filter bag, before attempting the climb mode.

2.  How do I get my robot to climb the walls.

The default mode of the Robo-Plus, Pro, Rover and Max is a FLOOR ONLY mode, however, with a touch of the remote or the push button control panel on the Control Box, you can active the CLIMB function. Once activated, the CLIMB LIGHT will come on.

Look for the button that has a set of STEPS with a DIAGONAL line through it.   This is the Climb/Dont Climb button. 

3.  My floating cable is tangled

Solution:

Please re-read the instructions written on the user guide, the warranty card, and printed on the front of the Control Box. 

"When the Pool Cleaner has finished it's cycle, disconnect the floating cable from the power supply, and wind it up carefully hand over hand. Place it neatly on the caddy, and store the Pool Cleaner and caddy in a dry well ventilated area". 

You can also purchase a cover for the robot and caddy from the spare parts page.

When putting the Pool Cleaner into the water, unroll the floating cable so that it lays flat on the ground, and allow the Pool Cleaner to take whatever lead it needs to clean the pool. Do not throw all the floating cable into the pool unnecessarily.

 

With proper use, and care, the tangle resistant floating cable will remain supple and tangle free. The Pool Cleaner must be removed from the water at the end of each cycle.  If you are leaving it in the water, you will void your warranty, and wearing parts will wear out quicker do to pool chemistry and UV, so please do not do this

5. How to tell what model Pool Cleaner you have...

The Floating cable is permanently fixed to the body of the Robo-Plus, Whereas the floating cable in the Robo-Pro  model can be detached from the robot's body.  Look at the pictures, on the ROBO-SHOP page.

6.  Flashing lights on the Control Box 

The control box will flash lights in different combinations, to alert you of a problem with the robot

 

Yellow light flashing

The PCB inside the robot has overheated 

Contact:
service@robo-tek.com.au for support or call 1300 88 66 09


Green light is flashing

- Your Pool Cleaner has stopped due to lack of water - Return the robot to deeper water and restart
- The impeller is broken, remove the impeller cover and inspect impeller (click here to order a new impeller)

-The pump motor is restricted by something either external, or internal

 

Blue and Green lights flashing 

The walking (drive wheel) motors are over loaded
- Check the walking motors, Drive tracks and tacking belts for debris or damage 
- Check the drive shaft cog, and the drive wheels cog for string, leaf matter, or other debris wrapped around them.

- Clear debris or replace parts (see spare parts) 
- Restart the Pool Cleaner
If this occurs again, video the situation and email

service@robo-tek.com.au. or call 1300 88 66 09

 

Yellow and Green lights flashing

The water pump is over loaded 
-Turn the robot off,
- Check impeller for debris, or damage. Clean / replace impeller 
- Clean or replace the filter bag (see spare parts),
- Restart the Pool Cleaner

If this occurs again, email:
service@robo-tek.com.au or call 1300 88 66 09

 

Blue light flashing
The robot is upside down 
- Turn the Pool Cleaner over, 
- Restart using the remote control or power switch
If your robot turns upside down frequently, thoroughly clean the filter bag by placing it in the washing machine, and check the condition of your impeller...  if the robot still turns upside down.
please contact:

service@robo-tek.com.au for support or call 1300 88 66 09

 

MAINTENANCE QUESTIONS

YOU'D BETTER GO A ROBO!

Contact us:  +61 3 9357 5662 (Australia) 1300 88 66 09

Head Office: 6 Lever St Campbellfield VIC 3061
Opening Hours:
Workshop: 9am-2:30pm Monday- Friday or by Appointment
Telephone Support: 9am-8pm AEST  +61 3 9357 5662
 
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