Privacy Policy

Website: https://robo-tek.com.au
Business Name: Robo-Tek International (ABN 78 584 676 082)
Jurisdiction: Australia

1. Our Commitment to Privacy

Robo-Tek International respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and store your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Personal Information We Collect

We may collect the following types of personal information:

• Your name and contact details (email, phone number, address)

• Payment details (processed securely via third-party providers)

• Information about your purchases and interactions with us

• Feedback, product reviews, and communication history

• IP address, device information, and website usage via cookies

3. How We Collect Personal Information

We collect your information when you:

• Make a purchase on our website

• Submit an enquiry or contact form

• Register a product or warranty

• Subscribe to our newsletter

• Engage with us via social media, email, or customer support

• Use our website (via analytics and cookies)

Where possible, we collect personal information directly from you. We may also collect information from third-party service providers and partners where required.

4. Why We Collect Your Information

We collect and use your personal information to:

• Process transactions and deliver your orders

• Provide customer support and respond to enquiries

• Register product warranties and manage after-sales service

• Improve our products, services, and website

• Send updates, marketing materials, or promotional offers (with your consent)

• Meet our legal and regulatory obligations

5. Disclosure of Your Information

We may disclose your information to:

• Third-party service providers (e.g. payment processors, couriers, marketing platforms)

• Our business partners, agents, or affiliates assisting with business operations

• Legal authorities, where required by law or court order

All third parties are required to handle your data in accordance with Australian privacy standards.

6. Marketing Communications

If you opt in, we may send you promotional emails and updates. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

We do not sell or rent your personal information to third parties for marketing.

7. Cookies and Analytics

Our website uses cookies and tracking technologies to enhance your browsing experience and collect non-identifiable data such as page views, time on site, and browser type. You can manage cookie preferences via your browser settings.

We may use services like Google Analytics to better understand user behaviour and improve our services.

8. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, or disclosure. These include:

• Secure payment gateways

• SSL encryption on our website

• Limited access to sensitive data

• Regular review of data protection practices

9. Accessing and Correcting Your Information

You may request access to or correction of your personal information by contacting us. We will respond within a reasonable timeframe and comply with your request unless we are legally permitted to refuse.

10. Overseas Disclosure

We do not routinely disclose your information overseas. However, certain third-party providers (e.g. email or hosting services) may operate outside Australia. Where this applies, we ensure your data is protected under comparable privacy standards.

11. How to Make a Complaint

If you believe we have breached your privacy rights, please contact us at the details below. We take all complaints seriously and will investigate promptly. If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Website: https://www.oaic.gov.au