Not Just Great Products, our After Sales Service is simply the best !
Frequently Asked Questions
Where can I find user guides and support materials?
User guides and how-to videos are available on our User Guides and How-To Videos pages.
What warranty do you offer?
We provide a 3-year "unlimited hour" warranty on the motor box of our robotic cleaners.
What is your returns policy?
Our returns policy is outlined on our Refunds, Returns and Repairs Policy page.
What is your shipping policy?
We offer shipping across Australia. Detailed information can be found on our Shipping Policy page.
Do you offer refurbished products?
Yes, we occasionally have pre-loved units that have been factory-tested and come with a 24-month warranty.
Are your products suitable for all pool types?
Our robotic cleaners are compatible with various pool surfaces, including concrete, fiberglass, and vinyl (thicker than 0.5mm).
Can I become a Robo-Tek stockist?
Yes, we welcome new stockists. Please visit our Become a Robo-Stockist page for more information.
Do you provide solutions for commercial clients?
Absolutely. Our products are used in various commercial settings, including hotels, shopping centers, and solar farms.
What solutions are available for solar panel cleaning?
Our products include:
PV Bot: A remote-controlled cleaner for solar panels (coming soon!).
PV Auto Bot: An automated solution for large-scale solar arrays.
What robotic floor cleaners do you offer?
For residential use:
Robo-Viper: A vacuum and mop combo with app control and scheduling.
Robo-Phoenix: Features no-go zones and both wet and dry cleaning modes. RoboTekRoboTek+1RoboTek+1
For commercial use:
Prowler: An industrial-grade cleaner suitable for large spaces like hotels and shopping centers.
Are the commercial pool cleaners cleaners easy to maintain?
Yes, they are designed with DIY repairs in mind to reduce servicing costs and downtime.
What options are available for commercial pool cleaning?
Our commercial range includes:
Robo-Pro: Suitable for small commercial pools, with cable options up to 30 meters.
Robo-Rover and Robo-Max: Designed for larger commercial pools, offering robust cleaning capabilities.
Is there a satisfaction guarantee?
Yes, we offer a 5-day money-back guarantee if the product doesn't meet your expectations.
What is the filtration capacity of Robo-Tek pool cleaners?
Our pool cleaners can filter as fine as 20 microns, depending on the cleaner you choose.
Specific capability will be listed on the individual product pages.
Which robotic pool cleaner is best for my home pool?
We offer several models:
Robo-Plus V2: Ideal for large debris and fine dust, featuring advanced filtration and wall-climbing capabilities.
Robo-Charge: A lightweight, cordless option suitable for pools up to 10 meters long.
Robo-Minnow: Designed for above-ground pools, offering self-parking and easy retrieval.
Robo-Skimmer: Solar-powered surface skimmer that captures leaves before they sink.
Robo-Spa Vac: Great for pool steps and hard to reach places, as well as Pools and Swim Spas, even the outdoor pond!
How can I contact Robo-Tek?
Sales Inquiries: sales@robo-tek.com.au
Technical Support: service@robo-tek.com.au
Accounts Payable/Receivable: accounts@robo-tek.com.au
Phone: +61 3 9357 5662 select the option 1-5 as required
Where is Robo-Tek located?
Our headquarters and central Service Centre are at 6 Lever Street, Campbellfield, Victoria, Australia, with a separate showroom at 61 Merri Concourse, Campbellfield.
What is Robo-Tek International?
Robo-Tek International is a proudly Australian company, delivering high-quality robotic cleaning solutions to Commercial and Residential clients both in Australia and South East Asia.
Commercial and Residential Swimming Pool Cleaners
Commercial and Residential Floor Cleaners and Mops
Residential Window Cleaners
Large Scale Commercial Solar Panel Cleaners
We’re driven by three things:
customer satisfaction,
exceptional value, and
good old-fashioned service.
If something’s not quite right? We’ll make it right. That’s the Robo-Tek Promise.