Frequently Asked Questions

Find model instructions on our User Guides page and demonstrations on our How-To Videos page. Contact service@robo-tek.com.au if you need help finding the correct guide.

Warranty coverage, servicing requirements and exclusions depend on the model and the written terms supplied with your robot. Check your model’s warranty documentation, or contact service@robo-tek.com.au with your model and serial number so we can identify the applicable coverage.

Our returns policy is outlined on our Refunds, Returns and Repairs Policy page. 

We offer shipping across Australia. Detailed information can be found on our Shipping Policy page.

Ask our team about current pre-loved or refurbished units. Availability, condition, inclusions and warranty terms vary by unit; request these details in writing before purchasing.

Our robotic cleaners are compatible with various pool surfaces, including concrete, fiberglass, and vinyl (thicker than 0.5mm).

Yes, we welcome new stockists. Please visit our Become a Robo-Stockist page for more information.

Absolutely. Our products are used in various commercial settings, including hotels, shopping centers, and solar farms.

Our products include:

• PV Bot: A remote-controlled cleaner for solar panels (coming soon!).

• PV Auto Bot: An automated solution for large-scale solar arrays.

Yes, we offer:

• Glider: Equipped with dual mist sprayers, suitable for frameless glass.

• Gekko: Features twin orbital mops for a thorough clean.

For home floors, compare Phoenix and Viper. For businesses, our commercial range includes Robo-Mini, Prowler, Prowler Elite, T1 Compact, T2 Pro and T3P Core. See Home Floor Cleaners and Commercial Floor Cleaners for current RRPs and buying guidance. We can help match a robot to your floor surfaces, cleaning task and site layout.

Yes, they are designed with DIY repairs in mind to reduce servicing costs and downtime.

Our commercial range includes:

• Robo-Pro: Suitable for small commercial pools, with cable options up to 30 meters.

• Robo-Rover and Robo-Max: Designed for larger commercial pools, offering robust cleaning capabilities.

Please read our Refunds, Returns and Repairs Policy for the applicable return conditions. Contact Robo-Tek before purchasing if you would like us to explain how the policy applies to your chosen product.

Our pool cleaners can filter as fine as 20 microns, depending on the cleaner you choose.  

Specific capability will be listed on the individual product pages. 

We offer several models:

• Robo-Plus V2: Ideal for large debris and fine dust, featuring advanced filtration and wall-climbing capabilities.

• Robo-Charge: A lightweight, cordless option suitable for pools up to 10 meters long.

• Robo-Minnow: Designed for above-ground pools, offering self-parking and easy retrieval.

• Robo-Combo: A cordless pool cleaner with a detachable skimmer. Ask our team whether it suits your pool and cleaning needs.

• Robo Skimmer Mk2: A solar-powered surface skimmer that collects floating debris. This is the current model; the original Robo Skimmer is not for sale.

• Robo-Spa Vac: Great for pool steps and hard to reach places, as well as Pools and Swim Spas,  even the outdoor pond! 

• Sales Inquiries: sales@robo-tek.com.au

• Technical Support: service@robo-tek.com.au

• Accounts Payable/Receivable:  accounts@robo-tek.com.au

• Phone: +61 3 9357 5662 select the option 1-5 as required

All residential and commercial pool-cleaner sales and service enquiries are handled at 6 Lever Street, Campbellfield VIC 3061, our headquarters and central service centre. Our Facility Robots showroom is at 6 Lever Street, Campbellfield VIC 3061. Both locations use 03 9357 5662. Contact us to confirm product availability before visiting.

Robo-Tek International is an Australian supplier of robotic cleaning equipment based in Campbellfield, Victoria. We supply residential and commercial pool, floor, window and solar-panel cleaning robots, supported by local sales advice, spare parts and technical service.

• Commercial and Residential Swimming Pool Cleaners

• Commercial and Residential Floor Cleaners and Mops

• Residential Window Cleaners

• Large Scale Commercial Solar Panel Cleaners 

We’re driven by three things: 

1. customer satisfaction, 

2. exceptional value, and 

3. good old-fashioned service. 

If something’s not quite right? We’ll make it right. That’s the Robo-Tek Promise.