Refunds, Returns & Repairs Policy

Your rights

Australian Consumer Law applies to all eligible purchases. Nothing in this policy limits or excludes your rights under that law; the change-of-mind conditions and restocking fees below do not apply to remedies required under it.

Five day performance promise

If your Robo-Tek robot does not perform as described on our website at the time of purchase, contact us within five calendar days of delivery. We will assess the issue and arrange a return and refund where it qualifies under this promise. No restocking fee applies. This promise is additional to your Australian Consumer Law rights.

Change of mind and restocking

We do not normally accept returns for change of mind, incorrect selection or finding a lower price elsewhere. We may approve a discretionary return in writing after considering the circumstances.

Approved change-of-mind returns must be complete, clean, undamaged and in resalable condition, with original packaging. Return the goods within 14 days of approval unless otherwise agreed. Opened or used goods require specific written acceptance.

A restocking fee of up to 15% of the product price paid may apply, based on reasonable inspection, cleaning, repackaging costs and any reduction in resale value. It is not an automatic charge. We will confirm the fee or calculation and maximum deduction in writing before you send the goods. No restocking fee applies to an unopened, unused product that can be resold as new without additional work.

You pay return freight for change-of-mind returns. Original delivery charges for services already provided are not refundable; we will not add a retrospective freight charge to an order sold with free delivery.

Faulty damaged or incorrect goods

Contact us promptly with details of the issue. We will assess the product and arrange the appropriate repair, replacement or refund in accordance with Australian Consumer Law and any applicable warranty. No restocking fee applies to a remedy required under Australian Consumer Law.

Please report delivery damage or incorrect or missing items as soon as possible, ideally within two business days. Reporting later does not remove your consumer rights. We cover reasonable return freight for confirmed faults, incorrect goods and accepted five-day performance returns. Original packaging is not required for an Australian Consumer Law claim.

How to arrange a return or repair

To request a repair, return or refund, complete the Request a Service form on our website at www.robo-tek.com.au/service-enquiries. Provide your purchase and product details and describe the issue or reason for your request. Our team will assess your request and advise you of the next steps. Please wait for our return instructions before sending any goods.

If a chargeable assessment or repair is proposed, we will provide an estimate and obtain your approval first. Repairs are completed within a reasonable time, subject to assessment and parts availability.

Once approved or your refund entitlement is established, refunds are normally processed within seven business days using the original payment method unless otherwise agreed. Bank processing times may vary.

Robo-Tek International | 6 Lever Street, Campbellfield VIC 3061